v1.6.2 HelpGuru - A Self-Service Knowledge Base WordPress Theme

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HelpGuru – A Self-Service Knowledge Base WordPress Theme

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4.31 out of 5 based on 36 customer ratings
(36)

69$ or Download Free Trial Version

HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress. Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

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Version: v1.6.2
Created: 4 August 2014
Last Update: 4 October 2017
Author: HeroThemes
SKU: 8465592

HelpGuru – A Self-Service Knowledge Base WordPress Theme

















HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress

Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

Using HelpGuru you can:

  • Create a branded Knowledge Base
  • Increase customer loyalty and reduce support time
  • Enable customers to help themselves
  • Reduce support ticket volume and repetitive questions
  • Provide a community based support system and reward valuable contributors
  • Offer 24/7 access to support topics and answers
  • Allow customers to vote on article helpfulness
  • Gain SEO and brand visibility benefits from using online support
  • Benefit from the power and flexibility of a WordPress powered site

Key Features:

From the authors of the #1 Knowledge Base and support themes on ThemeKeeper comes the brand new standard in self-service knowledge based customer support.

  • Enhanced live customizer support – control colors and text
  • Retina Icon Fonts
  • Translation ready po/mo files included
  • Child theme included and customization ready
  • Super support from an Elite Author author
  • Well documented
  • HTML5 and CSS3 support

Need Support?



We provide one to one email support for our customers. Simply sign up on our site to submit your support request: HeroThemes

Update Log

HelpGuru 1.7.0 – October 3 2017

Updated HelpGuru Knowledge Base 3.0.0
Fixed bbPress breadcrumbs display
Various bug fixed & improvements

HelpGuru 1.6.2 – April 18 2017

Improved localization of comment strings
Improved Schema.org implementation
Improved default icon for attachments
Improved Knowledge Base Category Widget display
Various bug fixed & improvements

HelpGuru 1.6.1 – August 22 2016

Fix for widget styling
Translation improvements

HelpGuru 1.6.0 – August 22 2016

Fixes for bbPress responsive issues
Fixes for mobile navigation
Fix for encoding issues in certain languages
Updating TGM
Knowledge Base Plugin Updated to 2.7.11
 - Fixed issue with No articles in this category message
 - Improved HKB categories widget - added heirarchy support
 - General code cleanup and i18n improvements
 - Improved slugs checking and options
 - Refactored backend voting styles
 - Added filter for saving user visits and search queries
 - Added check to display article attachments for password protected posts
 - Added no articles in KB message
 - Fixing issue with Avast false positive
 - Code cleanup
 - Fix for article number setting
 - Fix for TOC widget, will now not display when no headers in article
 - Fix for language used in options panel
 - Fix for search issue when WordPress address not site address
 - JS check to ensure slugs are not the same
 - Removed KB archive dummy page from pages list
 - Replaced/Removed Redux framework to improve theme compatibility
 - Added new search post types filter
 - TOC Widget improvements
 - Localization improvements
 - Implemented transfers/exits module
 - Various fixes for improved compatibility with SEO plugins
 - Fix for article ordering
 - WPML search box fix
 - Adding additional filters

HelpGuru 1.5.1 – June 1 2016

Updated language files to improve compatibility
Fixed display issues in BBPress topic content
Fixed bug where BBPress user profile would 404
Fixed KB attachment name being incorrect
Various bug fixed & improvements

HelpGuru 1.5.0 – January 12 2016

FontAwesome Font Updated to 1.5.0
Fix for incorrectly aligned navigation menu
Updated wpml-config.xml file for better WPML support
Fix for incorrect KB categroy display in IE
Fixed issues with long links breaking layout
Fixed editor issue with Google Fonts not being loaded correctly
Updated language files
Fix for pagination bug on knowledge base categories
Various other small bug fixes and visual improvements
Knowledge Base Plugin Updated to 2.4.0
- fixes for breadcrumbs
- Subcategory display inconsistency fix
- Added filters for option helpers
- Added filters for option sections
- Added filter and action hook for options
- fix for titles in Knowledge Base archive
- New metabox for article stats - views, feedback, attachments
- Added filters to stop custom content (stop_ht_knowledge_base_custom_content)
- Fix for WP REST API
- Fix for 404 error when previewing a published article
- Fix for sub category depth display
- Fix for custom article ordering when order previously set to descending
- Fix for category permalink prefixed with blog slug
- Fix for sort by article views
- Fix for comment template, disqus compatibility
- Reordered admin menu
- Change voting to post request and removed link
- Fixed article count of sub-subcategories
- Fixed issue with category icon when creating new category

HelpGuru 1.4.4 – September 2, 2015

- Custom article ordering
- Easier plugin activation/install
- General bug fixes

HelpGuru 1.4.3 – August 18, 2015

- Fixed bug for incorrect sub category article count

HelpGuru 1.4.2 – July 28, 2015

- Updated language files
- Knowledge Base  - Updated to 2.0.6.5

HelpGuru 1.4.1 – July 21, 2015

- Knowledge Base  - Updated to 2.0.6
- Various bug fixed & improvements

HelpGuru 1.4.0 – July 9, 2015

-  Knowledge Base  - Updated to 2.0.4
- Updated template structure for Knowledge Base
- Various bug fixed & improvements

HelpGuru 1.3.4

- Fixed bug when Knowledge Base wasn't active

HelpGuru 1.3.3

- Fixed bug with comment form producing PHP error

HelpGuru 1.3.2

Security update

HelpGuru 1.3.1

Security update

HelpGuru 1.3.0

- Knowledge Base  - Updated to 1.4.4
- HKB Voting - Updated to 1.3
- Added WP 4.1 title tag support
- Fixed issue with customizer defaults not being present on some installs
- Fixed localization bugs
- Fixes for child theme compatibility
- Various bug fixed & improvements

HelpGuru 1.2.0

- Improved live search styling
- Knowledge Base Video Post Format Added
- Extended Customizer Controls
-- Sidebar Position Customizer Control (Blog/KB/Forum)
-- Fixed/Full Width Layouts Added
-- Custom CSS
- New Knowledge Base options added
-- New option to use custom icons for Knowledge Base categories
-- Articles per category
-- Better support for nested categories
- Responsive Improvements
- Various bug fixed & improvements

HelpGuru 1.1.0

- WPML compatibility Added!
- Knowledge Base - Nested categories can be displayed on the knowledge base archive (configurable)
- Knowledge Base - Widget options & styles updated
- Related articles - now includes rating
- Live Search - Now includes rating, views & comment count (configurable)
- Knowledge Base - New options for ordering articles (date, modified, views & popularity)
- Knowledge Base - Categories can now have custom icons
- Various bug fixed & improvements

HelpGuru 1.0.0

- Initial theme release

Featured Themes


Widget Ready

Yes

Compatible Browsers

Chrome, Firefox, Safari, Opera, Edge, IE11, IE10, IE9

Compatible With

bbPress 2.5.x, Gravity Forms, WPML

Software Version

WordPress 4.0, WordPress 4.1, WordPress 4.2, WordPress 4.3, WordPress 4.3.1, WordPress 4.4, WordPress 4.4.1, WordPress 4.4.2, WordPress 4.5, WordPress 4.5.1, WordPress 4.5.2, WordPress 4.5.x, WordPress 4.6, WordPress 4.6.1

Files Included

CSS Files, JS Files, PHP Files

Documentation

Well Documented

Layout

Responsive

36 reviews for HelpGuru – A Self-Service Knowledge Base WordPress Theme

  1. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    3 out of 5

    :

    It looks like a The to build a blog.
    But its not friendly to bbpress oder similar.

  2. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    4 out of 5

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  3. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  4. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    1 out of 5

    :

    The instructions on this theme are useless. I want a full refund.

  5. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  6. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  7. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    1 out of 5

    :

    i didn´t like, its easier and much better to creat a support theme with Enfold Theme + awesome-support plugin

  8. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  9. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  10. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    1 out of 5

    :

    Apparently a nice Theme, but very few features availables, and very difficult to add, you need to know a lot of html and css code to add them. You are locked and limited by the theme: no flexibility in the home page, no page builder working in home page. and when we ask support how we can costumize anything most of the times we are forwarded to a paid service of wordpress experts wpkraken.io/?ref=herothemes with reference to herothemes, I assume they are affiliated. I’m disappointed and I’m having a lot more work than with any other wordpress paid theme where customizing is much simpler for an intermediate user. if you do not have experience in html, css and if you do not want to spend more money with other plugins and support I do not recommend buying this template.

  11. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  12. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

    :

    The theme is very good. When we encounter problems, we can respond in a timely manner. Although we have a time difference of 7 hours, nothing has caused me to feel neglected. The emails are responded in a timely manner and the service is in place. I hope to update the theme version soon. Thanks again.

  13. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  14. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  15. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  16. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  17. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  18. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  19. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    4 out of 5

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  20. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

    :

    The theme works nicely and is quite flexible and robust to changes with other plugins. Also I received good support and all of my questions were answered in a reasonable time and, even more important, with a working solution to my problems. I do have some small feature requests that I forwarded to the theme author. Let’s see what happens to those ^_^. All in all the price is fair for what you get.

  21. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  22. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  23. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

    :

    HelpGuru and the included Heroic Knowledge Base plugin have both exceeded my expectations in terms of function and customizability. Even better, the support staff have always been quick and extremely thorough when answering my questions. They know their stuff, and they’re always supportive and forthcoming with insight. Getting good software is one nice, but having a team help you get the most out of it is even better. This package is incredibly easy to recommend.

  24. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  25. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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    A really great theme that’s easy to use, customise and support is fantastic too

  26. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    1 out of 5

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    1 star for questionable business practices. Theme is advertised as including updates – but this does not include the ‘Heroic Knowledge Base’ plugin that the theme relies heavily on. I made three contacts and gave the author two weeks to “make good” on their claim that updates are included and they refused, despite documented bugs with the plugin version provided and lacking features. Regarding the theme itself, after two weeks I’ve noticed a 20% reduction in traffic and AdSense revenue. I haven’t yet determine why but suspect theme lacks SEO optimization.

  27. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  28. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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    Nice text formatting. Just what I need for a documentation website: kb.youxithemes.com Simple and not bloated.

  29. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    1 out of 5

    :

    Nice Theme, but very few features availables, and impossible to add them. You are locked and limited by the theme: no flexibility.

  30. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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    We use HelpGuru on our themes documentation site and we are happy with it. More nice updates to this amazing theme are always welcome 🙂

  31. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  32. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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    Great looking plugin that works well and looks awesome

  33. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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  34. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    4 out of 5

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    Clear and practical theme. BuddyPress compatibility would be a nice thing.

  35. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

    :

    Great theme… great support. Very happy with my purchase. Thanks!

  36. HelpGuru - A Self-Service Knowledge Base WordPress Theme
    5 out of 5

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